Smile Brands

Field Engineer

Job Post Information* : Posted Date 4 weeks ago(6/22/2024 11:11 AM)
ID
2024-30360
Job Locations
US-FL-Tampa
Category
Corporate Support

Overview

Smile Brands is a dominant player in the dental space and we are seeking a Field Engineer to join our team. The Field Engineer is responsible for supporting multiple facilities’ technology needs while specializing in at least one area of expertise. Installs, configures, tests, and troubleshoots servers, desktops, laptops, printers, routers, and network infrastructure equipment. Solves a variety of IT-related issues while working on multiple projects. This person will support our various dental practices, in and outside the Tampa, FL area. This is a hybrid role, you will be in field traveling to dental practices and also working remotely(from home).  

 

Schedule (days/hours)

Monday - Friday

Responsibilities

  • Responsible for troubleshooting all manner of end-user IT problems involving dental practice applications and hardware.
  • Deployment of computer hardware, including advanced clinical systems and Windows-level applications.
  • Responsible for IT activities related to processes of user access, incidents, service interruptions, and planned downtimes; also, be responsible for documenting and communicating processes to IT to ensure consistent user experience.
  • Identify trends of recurring issues and manage problems by working with resources (internal and vendors) to achieve a permanent solution.
  • Ensure proper notification of ongoing issues to the team and any workaround solutions until a permanent resolution is established.
  • Manage planned and unplanned downtimes following downtime procedures, document and communicate problems and escalate as needed.
  • Encourages, maintains, and develops a professional business relationship with internal and external customers by providing prompt, efficient and professional service.
  • Maintains patient confidentiality, complies with the Health Insurance Portability and Accountability Act (HIPAA), and secures all operational data.

Qualifications

  • 1 year of related IT experience 
  • Experience deploying operating systems and managing active directory
  • Ability to effectively communicate across all staff/management levels both written and verbally
  • Experience with internal IT support and friendly, helpful attitude is a must
  • Must be a team player, eager to collaborate, and adapt
  • Critical thinking skills and creative problem solving
  • Excellent customer service, communication, and written skills
  • Able to provides after-hours support as required
  • Must be able to travel to various offices in the assigned territory (we do provide mileage reimbursements) 

Preferred Qualifications

  • Basic knowledge of TCP/IP, routing protocols, VLANs, and network security a plus
  • Experience working within dental or healthcare, in a dynamic, and fast paced environment 
  • Experience with PAN (Panoramic Dental X-Ray) equipment such as Planmeca, Sidexis 2d/3d, or Carestream 2d/3d pans
  • Experience working with dental office software such as Dentrix, Eaglesoft, Practice Works, or Softdent

Compensation

$50,000 -$60,000 per year

About

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. 

 

Smile Brands supports over 650 affiliated dental practices across 30 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

 

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com

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